1. Information We Collect
When you use our website or services, we may collect:
- Contact details — name, email address, phone number, and messages you submit through our contact or booking forms.
- Booking information — rental dates, vehicle selection, pickup/delivery locations, driver's license images (when provided), and payment status related to your reservation.
- Technical data — IP address, browser type, device information, and pages visited, collected automatically through standard server logs and analytics tools.
2. How We Use Your Information
We use collected information to:
- Process and manage vehicle rental bookings and inquiries
- Communicate with you about your reservation, payments, and account
- Verify eligibility, insurance, and identity where required for rental
- Improve our website, fleet offerings, and customer experience
- Comply with legal obligations and enforce our rental terms
3. Payment Processing
Online security deposits and payments are processed through Stripe, a third-party payment processor. We do not store full credit card numbers on our servers. Stripe's handling of payment data is governed by their privacy policy at stripe.com/privacy.
4. Sharing of Information
We do not sell your personal information. We may share data with trusted service providers who assist us in operating our website, processing payments, sending email notifications, or storing uploaded documents — only to the extent necessary to perform those services. We may also disclose information when required by law or to protect our rights, property, or safety.
5. Data Retention
We retain booking and customer records for as long as needed to fulfill rental agreements, resolve disputes, comply with legal requirements, and maintain business records. Contact form submissions are retained until the inquiry is resolved or no longer needed.
6. Cookies & Analytics
Our website may use cookies and similar technologies to remember preferences and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect certain website features.
7. Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below. We will respond within a reasonable timeframe.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
9. Children
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related questions or requests, contact Elyon Exotics at elyonexotics@gmail.com or call (504) 485-0910.